Shipping Policy

Last updated: 11 September 2026

At Stay Fed, we want your meals to arrive safely, reliably, and ready to enjoy. This Shipping Policy explains how we process and deliver orders placed through Stayfed.au.

1. Where We Ship

Stay Fed currently ships orders within Australia.

We aim to make our shelf-stable meals convenient wherever you are, without the need for refrigerated or frozen delivery.

If you are unsure whether we deliver to your location, please contact us before placing your order.

2. Order Processing

Orders are generally processed and prepared for dispatch after your payment has been successfully received.

Please allow 1–3 business days for order processing before your order is dispatched.

Orders placed on weekends or Australian public holidays may be processed on the next business day.

During busy periods, promotions, product launches, or other circumstances outside our control, processing times may be longer. If there is a significant delay with your order, we will make reasonable efforts to notify you.

3. Shipping & Delivery Times

Once your order has been dispatched, delivery times will depend on your location and the delivery service used.

As a general guide:

• Metro areas: approximately 2–5 business days

• Regional areas: approximately 3–7 business days

• Remote areas: delivery may take longer

These timeframes are estimates only and are not guaranteed.

Delivery times may be affected by public holidays, severe weather, carrier delays, peak shopping periods, incorrect delivery information, or other circumstances outside Stay Fed's reasonable control.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery address.

Any applicable shipping charges will be clearly shown before you complete your purchase.

From time to time, Stay Fed may offer free shipping promotions or other delivery offers. Any applicable promotional shipping conditions will be stated at the time of the offer.

5. Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

Please note that tracking information may take some time to become active after your order has been collected by the carrier.

6. Delivery Address

Please make sure your delivery address is complete and accurate when placing your order.

Stay Fed is not responsible for delays, additional delivery costs, or failed delivery resulting from an incorrect or incomplete address supplied by the customer.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

7. Missed or Failed Deliveries

If a delivery attempt is unsuccessful, the carrier may leave the parcel in a safe location, take it to a collection point, or arrange another delivery attempt, depending on the carrier's procedures.

If your parcel is awaiting collection, please collect it within the timeframe specified by the carrier.

Orders returned to Stay Fed because they were not collected or because an incorrect address was provided may require additional shipping costs to be sent again.

8. Damaged or Missing Orders

We take care when preparing and packaging your order.

If your order arrives damaged, appears to have been tampered with, or items are missing, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Photos of the packaging and/or damaged items, where applicable

We will assess the issue and work with you to find an appropriate resolution.

If your order has been marked as delivered but you cannot locate it, please first check around your property and with other household members or building management. You may also contact the delivery carrier using your tracking information.

If you still cannot locate the parcel, contact us and we will assist where possible.

9. Lost Parcels

If your order appears to be lost in transit, please contact us.

We may need to contact the delivery carrier to investigate the shipment. Investigations can take time, and we appreciate your patience while the carrier completes its investigation.

Where appropriate, Stay Fed will work with you to resolve the issue in accordance with your rights under Australian Consumer Law.

10. Shelf-Stable Products

Stay Fed meals are designed to be shelf-stable and do not require refrigeration or freezing before opening, making them suitable for convenient storage and delivery.

Please follow the storage and preparation instructions provided with your products.

Once a product has been opened, follow any applicable storage and consumption instructions provided on the product packaging.

11. International Shipping

Unless otherwise stated at checkout, Stay Fed does not currently offer international shipping.

If international shipping becomes available, this policy will be updated to include the applicable countries, delivery times, costs, customs requirements, and other conditions.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery partners, operational practices, or legal requirements.

The latest version will always be published on Stayfed.au.

13. Contact Us

If you have questions about your order or our shipping policy, please contact Stay Fed through our Contact Us page.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Stay Fed
Stayfed.au

---

Important: This Shipping Policy does not limit or exclude any rights you may have under the Australian Consumer Law. Where applicable, your statutory consumer guarantees continue to apply.