Refund policy

Return & Refund Policy

Last updated: 11 September 2026

At Stay Fed, we want you to be happy with your order. Because our products are food items, we have specific requirements for returns and refunds to protect food safety and hygiene.

This policy applies to purchases made through stayfed.au.

1. Food Safety & Returns

Due to food-safety and hygiene requirements, we generally do not accept returns of food products once they have been delivered, including unopened meals.

If you have simply changed your mind or no longer want your order, we are generally unable to accept the food back or provide a refund.

This does not affect any rights you may have under the Australian Consumer Law (ACL).

2. Damaged, Incorrect or Faulty Orders

If your order arrives:

  • damaged;

  • incorrect;

  • missing items;

  • opened or compromised;

  • spoiled or otherwise unsuitable for consumption; or

  • materially different from what you ordered,

please contact us as soon as reasonably possible.

To help us resolve the issue quickly, please provide:

  • your order number;

  • a description of the issue; and

  • clear photographs of the affected product and packaging, where possible.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy.

Please do not consume a product that you believe is damaged, spoiled, contaminated, or otherwise unsafe.

3. Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

Once we have approved your refund, processing times may vary depending on your payment provider or financial institution.

We will let you know when the refund has been processed.

4. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact us promptly with your order number and details of the issue.

We will investigate the order and, where appropriate, arrange a replacement or refund.

5. Delivery Damage

If your order appears to have been damaged during delivery, please take photographs of the packaging and affected products before disposing of them, where it is safe and practical to do so.

Contact us as soon as possible so we can assess the issue and determine the appropriate remedy.

6. Change-of-Mind Cancellations

Because our products are food items, we may be unable to cancel an order once it has entered processing, preparation, or dispatch.

If you need to cancel or change an order, contact us as soon as possible after placing it. We will do our best to accommodate the request where the order has not yet been processed or dispatched.

7. Subscriptions

If you have an active Stay Fed subscription, cancellation of future orders does not automatically entitle you to a refund for an order that has already been processed or dispatched.

Please contact us as soon as possible if you need assistance with a subscription order.

Any cancellation rights that apply under Australian Consumer Law remain unaffected.

8. Australian Consumer Law

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Where Australian Consumer Law provides you with a right to a repair, replacement, refund, cancellation, or other remedy, we will comply with our legal obligations.

9. How to Contact Us

For return, refund, damaged-order, or other product issues, please contact Stay Fed through our Contact page and include your order number and relevant details.

We may request photographs or other information reasonably necessary to assess your claim.

We aim to resolve legitimate issues as quickly and fairly as possible.

Stay Fed
Website: stayfed.au
Country of operation: Australia

This policy may be updated from time to time to reflect changes to our business, products, or legal requirements.